Welcome to Omnichannel Botika!

Omnichannel Botika or Omnibot is a single dashboard to solve customer problem in a fastest way.

Welcome to Omnichannel Botika!

Omnichannel Botika or Omnibot is a single dashboard to solve customer problem in a fastest way.

Everything you need in one single dashboard

Keep track all history of conversations. See all history of your conversation with customers, so you can measure every responses

Automatic Routing

Ensure that multiple agents are not working on the same ticket from same channel

Tracking Conversations

See all history of your conversation with customers, so you can measure every responses

SLA Management

Set deadlines for ticket response and resolution based on different business hours

Various Channel

Connect to various channel social media, so you don't need to open many applications on your device

Explore ticketing

Track and manage incoming support tickets from multiple channels in one chat console window

Incoming Calls Record

Receive phone calls and voicemails, convert them to tickets so you can easily keep track on conversations