Definitions

These terms of service (here in after known as “Agreement”), govern your acquisition and use of Omnibotika solutions, both for the trial and paid versions or plans. By proceeding to sign up, register, or access Omnibotika services, you are agreeing to the terms of service stated in this Agreement.

Terms and Conditions Omnibotika

  • Botika represented Omnibotika product located at BLOK E III, Jl. Perumnas No.50, Ngropoh, Condongcatur, Depok Sub-District, Sleman Regency, Special Region of Yogyakarta 55281 PT Botika Teknologi Indonesia.
  • The Customer and Botika shall hereinafter be individually referred to as "Party" and collectively as “Parties".
  • “Omnibotika” shall mean the set of client and server software applications licensed to the Customer by Botika, as well as other services rendered to Customer by Botika.
  • A connection is required to do any types of communication between clients and servers. Without a connection, clients will not be able to send messages, listen for new messages, read/retrieve past messages, update user profile etc.
  • “Customer Data” means data or content contained in the messages or data streams published by Customer or its users to the Omnibotika.
  • "Uptime Percentage" is calculated by subtracting from 100% the percentage of minutes during the month in which the Omnibotika Solution, as applicable, was in the state of "Unavailable." Uptime Percentage measurements exclude downtime resulting directly or indirectly from any Omnibotika Exclusion (as defined below).
  • "Omnibotika Exclusions" shall mean: Any unavailability, suspension or termination of Omnibotika Solution performance caused by factors outside of Omnibotika’ reasonable control. This includes force majeure events, scheduled maintenance or maintenance requested by the Customer, or the suspension and termination of the Customer's right to use Omnibotika Solution in accordance with the Order Form (collectively, the "Omnibotika Exclusions”).

Support to Clients

  • Troubleshooting / installation support via email only.
  • Maximum 2-business day guarantee responses for all issues.
  • All support will only be rendered during operating hours (Weekdays, 09.00 am to 17.00 pm)
  • All business and technical support is provided through email, live chat, and phone.

Fee & Payment Terms

  • Services Fees. Services fees will be subjected to a 30-day terms of payment and/or other terms of payments pre-agreed by both parties. Any late payment may result in termination of services by Botika.
  • Subscription Fees. Subscription fees may be paid on a monthly, half-year or annual term of payment
  • Holding Period. For monthly, half-year or annual subscription fees, Customer is given 2 days to make the necessary payment, from the date of invoice. This period is the holding period. Once the holding period is over and no payment is received, customer need to re-order subscription in order to activate the account.
  • Reactivation. Customer may reactivate its account from its own admin dashboard and/ or by contacting Omnibotika technical support to reactivate its account. Reactivation is only allowed upon the settlement of any outstanding invoices.
  • All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement. All fees are due and payable in advance throughout the Subscription Term.
  • All Subscription fees can only be paid through all method in our payment gateway: When Customer is paying by card, Customer authorises Botika to charge its card or bank account for all fees payable during the Subscription Term. Customer further authorise Botika to use a third party to process payments, and consent to the disclosure of Customer’s payment information to such third party.

Term & Termination

  • This Agreement shall commence on the Effective Date and unless otherwise indicated on an Order Form, shall continue until on a month-to-month basis until terminated.
  • No Refunds. Botika does not provide refunds if Customer decides to terminate the agreement in the middle of the month (for monthly terms of payment and half-year terms of payment) or within the period of 1 year (for annual terms of payment).
  • Botika may terminate this Agreement, without cause, upon providing Customer with thirty (30) days prior written notice. Notwithstanding the foregoing, Botika reserves the right to fully or partially discontinue, at any time and from time to time, temporarily or permanently, any free, trial, or beta versions with or without notice.
  • Upon expiration or termination of this Agreement, all licenses granted to the Omnibotika Solution shall expire. Botika shall discontinue the provision of the Omnibotika Solution, and customer shall immediately pay any outstanding invoices for services rendered through the date of termination.

Confidentiality

Unless otherwise agreed between the Parties in writing, strictest commercial confidence shall be maintained with respect to all information received/given, including but not limited to, fee arrangements, business and marketing strategies and decisions, unless explicitly required under law. Where so required to disclose such information, all parties shall ensure that all parties are aware of this where possible and reasonable to do so. For this purpose, the Parties shall enter into a Non-Disclosure Agreement if necessary.

Upon expiration or termination of an Order Form for any reason or at the written request of either Party during the term of an Order Form, the other Party shall promptly return or destroy all the Confidential Information.

*This terms and condition may change any time due to our policy